My boss loves speakerphone. In fact, I’ve never seen (or heard) him on the office phone with receiver to his ear. I, on the other hand, hate speakerphone. I hate being able to hear other people’s conversations. However, today I realized that this makes me privy to a few exciting little conversations.
Background: My boss checks his office voicemail about once in a green moon. Seriously, rarely. Every once in a while he will sit down & try to catch up on all those voicemails all in one sitting. Okay, so “Susan X” (not her real name, obviously) left him a voicemail saying to call her back. So he dials the number she left. Here’s what happened…
Step One: calls number from message; asks for Susan X. receptionist puts him on hold while she tries to find her.
Step Two: mysterious woman answers phone. He tells her that he’s trying to reach Susan X. Mysterious woman puts him on hold.
Step Three: receptionist returns to call. Susan X is unavailable, but would he like to leave a voicemail? He says yes, so she – supposedly – transfers him to Susan X’s voicemail.
Step Four: mysterious woman #2 (may be the same one as before, but it’s hard to tell) answers the phone. He tells her that he’s trying to leave a voicemail for Susan X. Mysterious woman puts him on hold – supposedly – to transfer to him to Susan X’s voicemail.
Step Five: mysterious woman (may be receptionist) answers phone. He tells her she was supposed to transfer him to Susan X’s voicemail. SHE DOES NOT APOLOGIZE OR EXPLAIN. She transfers him – finally – to Susan X’s voicemail. (and what really gets me? he remained calm the ENTIRE TIME. I would’ve been furious by Step Two!)
Sounds like someone needs to call up their phone guy for an awesome tutorial, like I got to attend. My phone guy made me sit through his tutorial where he demonstrated for me how to place a call. Seriously. Pick up phone, dial number. Two half-hour sessions. Plus, he had me read the instruction manual. Which meant that I understood the phone completely before he said a word. Plus, you know, I’ve used lots of office phones. They all kind of work the same. Or maybe I’m just super brilliant at phone-usage.